30‑Day Satisfaction Guarantee

At arttile, we stand firmly behind the quality of all our merchandise. Should you not be fully satisfied with your purchase for any reason, you may send the product back within 30 days after delivery to receive a full refund, minus the original shipping charges.

Conditions for Return

‑ Returned goods must remain in new, unused condition and come with all original packaging, accessories, and included documentation. ‑ Items that have been assembled, altered, or damaged as a result of customer misuse are not qualified for return. ‑ Returns will not be accepted for hazardous‑classified goods and items clearly labelled as final‑sale on our website.

Return Process

1. Initiate Return: Contact us at support@arttile.shop to obtain an RMA (Return Merchandise Authorization) number. Shipments returned without a valid RMA number will be refused.
2. Pack Items: Securely repack the product using its original packaging material to prevent transit damage.
3. Ship: Mail your return after receiving confirmation of your RMA.

Official Company Information MASA ONIS INC 30 N GOULD ST STE R SHERIDAN, WY 82801 EIN:42‑3854931

Note: The buyer bears return‑related shipping expenses, except when the return stems from product defects or errors made by our team.

Refunds

Once your returned parcel arrives and passes our inspection, we will issue your refund to your original payment method within 5‑7 business days. A confirmation email will be sent out to notify you when this step finishes.

Warranty Claims

When you receive a defective product, please reach out to customer support to file a warranty‑replacement request instead of opening a regular return. For valid warranty cases, we may cover the associated shipping costs.