CONTACT US

We’re Here to Assist You Have a question about a product, your order status, or simply wish to reach out? Our customer support team is standing by to help. We aim to reply to all customer messages within 24 business‑hour timeframe.

Customer Service Hours ‑ Monday – Friday: 9:00 AM – 6:00 PM (EST) ‑ Saturday – Sunday: Closed (weekend‑submitted emails will get replies on the following Monday)

Contact Channels ‑ Email: support@arttile.shop

 (preferred channel for quickest replies) ‑ Phone: [Insert Your US Phone Number Here] ‑ Live Chat: available on our website during business hours (optional)

Direct Mail / Returns Address Notice Please get in touch with customer service to obtain a valid RMA number before sending any returned goods. Please review our Return & Refund Policy for complete return instructions.

‑ Attn: kaelinltd Returns Dept. ‑ MASA ONIS INC 30 N GOULD ST STE R SHERIDAN, WY 82801 EIN:42‑3854931